Assertive communication skills with clients/residents are highlighted. The ability of assistants to communicate effectively is the key to the quality of care they are able to provide. Aging, disease processes, and other chronic conditions may lead to behavior changes. This program illustrates strategies for effective communication.

With a combination of storytelling, cartoons, and fly-on-the-wall discussions from their workshops, Faber and King provide concrete tools and tips that will transform your relationship with the young kids in your life. What do you do with a little kid who... won't brush her teeth... screams in his car seat... pinches the baby... refuses to eat vegetables... throws books in the library... runs rampant in the supermarket? Organized according to common...

"Does this sound familiar? You walk away from an argument and suddenly think of all the brilliant things you wish you'd said? You avoid family members and colleagues because of bitter, festering tension that you can't figure out how to address? Now, finally, there's a solution: a secret that frees you from the trap of unproductive conflict and pointless arguing forever. If the threat of raised voices, emotional outbursts, and public discord makes...

The moment someone declares, “Its a boy!” or “Its a girl!” the biological make up of that child isnt the only thing established - a process of gendering begins and continues throughout that persons life. One aspect of that process is how we learn to communicate. Based on the premise that males and females learn different ways to relate, this program investigates how communication styles fall onto a continuum of what society deems as masculine...

Internationally acclaimed experts on communication between parents and children, Adele Faber and Elaine Mazlish "are doing for parenting today what Dr. Spock did for our generation" (Parent Magazine). Now, this bestselling classic includes fresh insights and suggestions as well as the author's time-tested methods to solve common problems and build foundations for lasting relationships, including innovative ways to: Cope with your child's negative...

Zen master Thích Nhất Hạnh, bestselling author of Peace is Every Step and one of the most respected and celebrated religious leaders in the world, delivers a powerful path to happiness through mastering life's most important skill. How do we say what we mean in a way that the other person can really hear? How can we listen with compassion and understanding? Communication fuels the ties that bind, whether in relationships, business, or everyday...

Nimbus the pegasus wonders why she cannot be sunny all the time like everyone else, but when she introduces her friend Kelp to her cloud, she finds the unicorn is a very good listener.

A friend talks about you behind your back. What do you say? You need a bigger allowance. How do you ask your parents? You ruin your friend's favorite book. How do you apologize? Here are the exact words you'll need in these situations -- plus more than 200 others. Look inside for the tools, tips, techniques (and actual words!) to help you untangle your tongue and speak out with confidence and grace.

"Conflict is the top reason couples seek help-but it's also an opportunity for greater intimacy, deeper connection, and lasting love according to this essential guide from the world's leading relationship scientists and bestselling authors of The Seven Principles of Making Marriage Work"--